Monday, May 29, 2017

BofI Kilcullen going fully 'cashless'

No cash services will be available at Kilcullen Bank of Ireland from 2 August, under a further restructuring of the branch, writes Brian Byrne.

From that date, all lodgement, withdrawal and statement checking will only be possible by machine, and anyone requiring foreign exchange or coin lodgement will have to use Naas or Newbridge branches which will continue to provide all-day over the counter service, or those in Athy and Kildare which will have morning-only cash services.

The Bank says the move is underpinned by the fact that only 3pc of customers’ total transactions are now carried out over the counter, compared to there being over 8m transactions each month done on the mobile app via smartphone or tablet.

The Diary understands that the existing Cash & Lodge ATMs are being upgraded to allow third party lodgements. In other words, if a customer wishes to lodge cash to another person’s account, that will now be possible through the machines.

There will still be staff in the branch to deal with financial advice and advise on the Bank’s various products. Specialist advisers will come to the branch by appointment to discuss specific matters with customers.

A new ‘hub’ is being installed in the Bank premises where people can look up their accounts and carry out various transactions.

The Bank began this process in 2015 when over the counter services in Kilcullen were curtailed to a 3-day week. The Diary’s opinion piece of then can be read here.